Complaint Escalation Form

We are sorry your complaint hasn't been satisfactorily resolved.

Please note that in order to submit an escalation, you must have logged a complaint and are unhappy with the feedback received.

Escalation Form

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Please enter your First and Last Name
Provide us with your mobile number e.g. 080 505 050 50
Please enter your 10-Digit NUBAN*
Where (or how) did you make your complaint?
May we know which branch?
You were provided with a Request ID when you earlier made the complaint e.g. xxxxx
Please select the category of your complaint
What are you unhappy about? Please provide a detailed reason for this escalation.
(Optional) You can attach up to four (4) documents (or screenshots) - The document should not exceed 5MB (5,000KB)
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