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Keystone Bank Limited in its commitment to ensuring the standardization of its processes and aligning same with its strategic objectives implemented an Integrated Management System (IMS) which comprises the Business Continuity Management System (BCMS), Information Security Management System (ISMS) and Service Management System (ITSMS) that is compliant with the international standards of ISO 22301:2019, ISO 27001:2022, & ISO 20000- 1:2018 respectively. The goal is to promote professionalism and increase the quality of the staff, standardizing the effectiveness and efficiency of processes to achieve the bank’s strategic goals which are; Growing her chosen market; Strengthening her people’s capability; Going digital to the core and embedding herself in the customer’s journey. Keystone Bank Nigeria Limited’s Integrated Management System seeks to operate to the highest standards continuously and to implement and operate fully the international standards including continual improvement.

We will:

  • Comply with all applicable laws and regulations and contractual obligations.
  • Implement continual improvement initiatives, including business impact analysis, risk assessment and risk treatment, implement business continuity plans and strategies, while making the best use of our resources to meet the mandatory requirements of each standard.
  • Communicate the IMS (Information Security, Business Continuity and Information Technology Management System) objectives and its performance in achieving these objectives throughout the organization and to interested parties.
  • Work closely with its customers (internal/external), business partners and suppliers in seeking to establish appropriate information security, business continuity and information technology standards.
  • Train all members of staff in the needs and responsibilities of the IMS (Information Security, Business Continuity and Information Technology Management System).
  • Constantly strive to meet, and where possible surpass its customer’s, staff, and investors' expectations.
The responsibility for upholding this policy is truly bank-wide under the guidance and assistance of the bank’s Managing Director who encourages the personal commitment of all staff to address the Integrated Management System as part of their skills.