HOW CAN WE HELP?

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Complaints Form

Please select the category of your complaint
  • Select Complaint Category
  • Cards
  • ATM/Dispense Error
  • Internet Banking
  • Mobile banking
  • *7111#
  • Account Opening
  • Investments
  • Suspected Fraud/Phishing
  • Others
  • Nothing found
Please select a card type.
  • Please select a card type.
  • Debit Card
  • Credit Card
Select
  • Choose
  • PIN (Tries exceeded)
  • PIN (Forgotten)
  • Duplicate Charge on same transaction
  • Declined Payment
  • Suspected Fraud (Local)
  • Suspected Fraud (International)
  • Card Hotlist/Restriction
  • Others
  • Nothing found
  • Select Category
  • Dispense Error (Keystone Bank ATM)
  • Dispense Error (Other Bank ATM)
  • Trapped Card
  • Funds Transfer
  • Deposit Error
  • Others
  • Nothing found
What problem are you having with your Internet Banking
  • Choose
  • Token
  • User ID
  • Secure Email
  • Suspected Fraud
  • Erroneous Transfer
  • Account Debited but Service Not Rendered
  • Failed Transfer/ Bill Payment
  • Other
  • Nothing found
What problem are you having with your Mobile Banking?
  • Choose
  • Erroneous Transfer
  • Account Debited but Service Not Rendered
  • Failed Transfer/ Bill Payment
  • Suspected Fraud
  • Others
  • Choose
  • Payment /Transfer Failure
  • Account Debited but Service not Rendered
  • Erroneous Transfer
  • Suspected Fraud
  • Others
Please select an investment type
  • Choose
  • Fixed Deposit
  • Treasury Bills
What problem are you having with investment
  • Choose
  • Booking Instruction
  • Renewal
  • Liquidation
  • Bid Instruction
Please enter your First and Last Name
Please enter your 10-Digit NUBAN*
Provide us with your mobile number e.g. 080 505 050 50
Complaint Description...
Complaint Description...
Complaint Description...
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Kindly note that visitors will receive feedback less than 72 hours after submission.