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Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

Can any phone be used to carry out USSD and Mobile Banking?

YES! You can use the USSD mode with all phone types by dialing *7111# on your bank registered phone number and entering your NUBAN account number. You will be prompted to create a pin if account number is correct. Your profile will be automatically created having satisfied the above. Proceed to dial the strings for other functionalities and perform any financial transaction whilst using your PIN to authenticate same.

However, for Blackberry & Android phones, you can download ‘Keystone Mobile’ from Blackberry World or Android Play store. For BB 10 Series, an activation code will be sent to your inbox to activate the mobile app.

Can I use my Mobile Banking outside Nigeria?

YES! You can use Keystone Mobile if you have a roaming facility set up on your phone, however roaming charges may apply. Please contact your service provider outside Nigeria for information on possible rates.

Can Mobile Banking work on my tablet?

Yes it can, but only for tablets which are call-enabled, as the mobile application is tied to your phone number.

For further information . .

Keystone Bank HQ.
1 Keystone Bank Crescent, Victoria Island, Lagos
Tel: +234-700-2000-3000
Email: [email protected]

How do I blow a whistle?

At Keystone Bank we cherish the ideals of good corporate governance - honesty, fairness, accountability, integrity, professionalism, and ethical management practices. To report unethical or unprofessional conduct by any of our officials, send your report to any or all of the following:

Managing Director/CEO,
Keystone Bank Limited.
1 Keystone Bank Crescent, off Adeyemo Alakija street,
Victoria Island, Lagos.
Email - officeo[email protected]

Group Head, Internal Audit, Keystone Bank Limited. 1 Keystone Bank Crescent, off Adeyemo Alakija Street, Victoria Island, Lagos. Email - [email protected]

Group Head, Legal Services, Keystone Bank Limited. 1 Keystone Bank Crescent, off Adeyemo Alakija Street, Victoria Island, Lagos. Email - [email protected]

Director of Banking Supervision, Central Bank of Nigeria Central Business District, Cadastral Zone, FCT Abuja, Nigeria. Email - [email protected]

We appreciate your report and guarantee that it will be treated with utmost confidentiality.

How do I buy or sell Keystone Bank's shares?

Investor Relations.
You can buy or sell Keystone Bank ordinary shares through a licensed stockbroker from the floor of the Nigerian Stock Exchange.