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In today’s digital age, technology plays a critical role in our daily lives, especially when it comes to managing our bank accounts. While technology has certainly made banking more convenient, it’s crucial to remain vigilant about your online security. As we increasingly rely on the internet for financial transactions, the risk of cyberattacks targeting bank accounts has become a growing concern.


To help ensure the safety of your bank account, we’ve compiled some warning signs to be aware of:

Suspicious Emails:

Have you ever received an email that seemed dubious, urging you to click on a link or download an attachment related to your bank account? Beware of these types of emails; they’re often part of phishing attacks, one of the most common and effective ways for cybercriminals to compromise your financial information. Always scrutinize sender addresses, generic greetings, and requests for personal information. If in doubt, call our 24-hour contact centre numbers to verify the email’s authenticity before taking any action.


Unusual Account Activity:

Sometimes, it’s easy to lose track of your financial transactions. It’s essential to review your weekly bank statements and pay attention to any unfamiliar or unauthorized activities, such as unfamiliar transactions. Ignoring such signs could mean that someone else has gained access to your bank accounts.


Unexpected Software Requests:

Be cautious of unexpected software updates, particularly if they’re prompted by pop-ups or emails. Cybercriminals often exploit the appeal of new features to trick users into downloading malware unknowingly. Only download software updates from official sources to ensure your online security.


Overly Curious Inquiries:

Cyber attackers frequently manipulate human psychology by impersonating trusted individuals to extract sensitive information or compromise your financial security. Always verify the identity of the person making the request, especially if they are being overly curious about your financial matters.


Strange Phone Calls:

Be wary of unsolicited phone calls from individuals claiming to be Keystone bank representatives. These calls are often attempts to gain remote access to your computer or defraud you. Keystone bank rarely contacts customers in this manner. If you receive such calls, hang up and contact your bank directly through our 24-hour customer care numbers to verify the authenticity of the call.


Unexpected Requests for Money:

Imagine receiving a message or call from someone claiming to be a close friend or family member urgently requesting money. In such situations, the first step should always be to confirm the message’s authenticity. Cybercriminals employ various tactics, so exercise caution when you receive messages, emails, or calls requesting money or personal information. Stay vigilant and verify before taking any action.


Unusual Device Behaviour:

If your computer or mobile device starts behaving abnormally, such as running slowly, crashing frequently, or displaying unusual pop-ups, it could indicate malware or a security breach. Run a comprehensive system scan and consult with a cybersecurity professional if problems persist.


Remember, safeguarding your bank account is an ongoing effort. Stay informed about cybersecurity best practices, use strong passwords, enable two-factor authentication (2FA) for your KeyMobile app, and don’t hesitate to seek guidance from cybersecurity professionals to maintain the security of your financial information. Your financial well-being depends on it.