Keystone Bank




HELP DESK

customer-service

At Keystone Bank, we are dedicated to assisting you with the unwavering passion our team is known for, hence our appreciation of your interest in us.


Our service team is online 24/7 to answer any questions or resolve any issues you might have. Kindly email {[email protected]} or call us on +234 700 2000 3000

HELP DESK SERVICES

CUSTOMER SERVICE

Our service personnel are always on hand to deliver exceptional services to our customers. Whether it is to report the loss of your debit or ATM card, suspicion of fraud on your account, or simply to make enquires, kindly contact us immediately via phone {+234 700 2000 3000} or e-mail {[email protected]} .

BUSINESS HOURS

We are open 24 hours Monday through Friday to handle enquiries ranging from account balance enquiry to all general banking services You can call us on +234 700 2000 3000

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Whistle Blowing

At Keystone Bank we cherish the ideals of good corporate governance - honesty, fairness, accountability, integrity, professionalism, and ethical management practices. To report unethical or unprofessional conduct by any of our officials, send your report to any or all of the following:

Managing Director/CEO, Keystone Bank Limited
1 Keystone Bank Crescent, Off Adeyemo Alakija Street, Victoria Island, Lagos.
Email - [email protected]

Group Head, Internal Audit, Keystone Bank Limited
1 Keystone Bank Crescent, Off Adeyemo Alakija Street, Victoria Island, Lagos.
Email - [email protected]

Group Head, Legal Services, Keystone Bank Limited
1 Keystone Bank Crescent, Off Adeyemo Alakija Street, Victoria Island, Lagos.
Email - [email protected]

Director of Banking Supervision Central Bank of Nigeria
Central Business District, Cadastral Zone, Abuja, FCT, Nigeria.
Email - [email protected]

We appreciate your report and guarantee that it will be treated with utmost confidentiality.

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CONTACT CENTRE

Our Contact Centre is a fully interactive self-service platform designed to provide technical support for your online and mobile banking transactions 24/7 (weekends and public holidays inclusive). Simply dial +234 700 2000 3000 (+234 prefix compulsory for international callers) and then follow the voice prompt for language and request options.
You can carry out the following transactions conveniently:
• Balance enquiry
• Obtain Transaction history
• Bank statement requests via e-mail
• Make Cheque book requests
• Confirm and stop cheques
• Own account, Interbank and third-party funds transfer using your token device
• Obtain information on our products and services, ATM/branch locations, and our subsidiary Banks in Gambia, Liberia and Sierra Leone.

Keystone Bank Active Domiciliary Account
ATM USER GUIDE

● Use ATMs where you feel most safe and comfortable.
● Avoid using an ATM with any form of distraction or suspicious-looking person(s) loitering around.
● Ensure that your debit card is ready in hand before approaching the ATM.
● Do not use an ATM if you notice that it has been tampered with.
● If experiencing difficulty with a transaction, be very cautious of accepting help from strangers. We recommend that you contact a security guard at the premises for assistance.
● Do not expose or disclose your PIN to anyone (bank and police inclusive). Endeavor to shield the keypad with your body while entering your PIN.  In the event of an ATM Malfunction, press ‘cancel’ to withdraw your card immediately before reporting and proceeding to another machine.
● Promptly report jammed or stolen cards to the nearest Bank branch.
● Try not to hurry through a transaction, carefully secure your card and cash in your wallet, handbag or pocket before leaving the ATM point.

Atm_user-Guide
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Frequently Asked Questions

Can any phone be used to carry out Mobile Banking?

YES! You can use the USSD mode with all phone types by dialing *322*082# (MTN, AIRTEL & ETISALAT) or *805*082# (GLO only) and follow the steps below to opt-in (register):
1. Enter your NUBAN Account Number.
2. Enter any 4-digit number you can remember as the m-Pin (Do not disclose it to anyone).
3. Confirm m-Pin.

However, for Blackberry & Android phones, you can download ‘Keystone Mobile’ from Blackberry World or Android Play store. For BB 10 Series, an activation code will be sent to your inbox to activate the mobile app.

Can I use my Mobile Banking outside Nigeria?

YES! You can use Keystone Mobile if you have a roaming facility set up on your phone, however roaming charges may apply. Please contact your service provider outside Nigeria for information on possible rates.

Can Mobile Banking work on my tablet?

Yes it can, but only for tablets which are call-enabled, as the mobile application is tied to your phone number.

For further information . .

Investor Relations
Keystone Bank House.
1 Keystone Bank Crescent, Victoria Island, Lagos
Tel: +234-700-2000-3000
Email: [email protected]

How do I blow a whistle?

At Keystone Bank we cherish the ideals of good corporate governance - honesty, fairness, accountability, integrity, professionalism, and ethical management practices. To report unethical or unprofessional conduct by any of our officials, send your report to any or all of the following:

Managing Director/CEO,
Keystone Bank Limited.
1 Keystone Bank Crescent, off Adeyemo Alakija street,
Victoria Island, Lagos.
Email - [email protected]

Group Head, Internal Audit, Keystone Bank Limited. 1 Keystone Bank Crescent, off Adeyemo Alakija Street, Victoria Island, Lagos. Email - [email protected]

Group Head, Legal Services, Keystone Bank Limited. 1 Keystone Bank Crescent, off Adeyemo Alakija Street, Victoria Island, Lagos. Email - [email protected]

Director of Banking Supervision, Central Bank of Nigeria Central Business District, Cadastral Zone, FCT Abuja, Nigeria. Email - [email protected]

We appreciate your report and guarantee that it will be treated with utmost confidentiality.

 How do I buy or sell Keystone Bank's shares?

Investor Relations.
You can buy or sell Keystone Bank ordinary shares through a licensed stockbroker from the floor of the Nigerian Stock Exchange.

faqs