ATM User Guide & FAQ

Keystone Bank ATM User Guide

• Use ATMs where you feel most comfortable.
• Avoid using an ATM if you see suspicious-looking person(s) loitering around.
• Have your debit card ready in hand before approaching the ATM.
• Do not use an ATM if you notice that it has been tampered with.
• If experiencing difficulty with a transaction, be very cautious in accepting help from strangers.
• Do not allow anyone distract you while using the ATM.
• Do not expose your PIN. You may move closer to the ATM and shield the keypad with your body while entering your PIN.
• Never disclose your PIN. Not even to the Bank or Police.
• If an ATM is not functioning, press cancel, and withdraw your card immediately. Report the malfunction and then proceed to another ATM.
• If your card is jammed or lost, report immediately to the Bank and/ or the Police using the ATM help line provided, or the nearest phone.
• Never hurry during a transaction, carefully secure your card and cash in your wallet, handbag or pocket before leaving the ATM point.

Please follow this link to view further tips about ATM use - Frequently Asked Questions (FAQ)

Visit  Contact Centre	Download Application Form	DL- 234-1-4619903	or Call 234-1-4485742